Specialist contact details

Crisis, mental health, suicide prevention, depression and anxiety

Uniting Care Queensland / Lifeline

A not-for-profit organisation that provides free, 24-hour telephone crisis support services in Queensland. They can assist and provide support for suicide prevention, mental health and emotional assistance.

You can contact them on 13 1114, face-to-face or online www.unitingcareqld.com.au.

Beyond Blue

Provides support to those experiencing issues associated with depression, suicide, anxiety and other related mental disorders. The Beyond Blue Support team is available 24 hours a day, 7 days per week on 1300 22 4636. Visit the Beyond Blue website for further information www.beyondblue.org.au.

Family/Domestic violence

If you or your family are in immediate danger, please call the police on 000.

DV Connect provides emergency accommodation and transport to Queensland women, men, children and pets to safety, away from violence. They are available 24/7 on 1800 811 811. Visit the DV Connect website for more information www.dvconnect.org.

Financial support

National Debt Helpline is a not-for-profit service that helps people tackle their debt problems. They have financial counsellors who are non-judgmental, qualified professionals working in communities across Australia. You can contact the National Debt Helpline from 9:30 to 4:30 pm Monday to Friday.
Visit the National Debt Helpline website for more information www.ndh.org.au.

Language/Communication support

RACQ welcomes calls through the National Relay Service. For more information, visit the NRS website www.communications.gov.au to choose your preferred access point or call the NRS Helpdesk on 1800 555 660.

The Translating and Interpreting Service (TIS National) is an interpreting service providing services to non-English speaking Australian citizens and permanent residents.

  1. Call TIS National on 131 450.
    2. An automated prompt will ask you which language you need. Please state the language you require.
    3. Once connected with an interpreter in your language, please provide your name, advise you wish to speak with RACQ and provide them with RACQ’s contact number: 13 19 05.
    4. Stay on the line while the operator connects you and the interpreter through to RACQ.

Contact details

RACQ offers many convenient ways for you to begin the process with us.

Call us – on 13 1905 between 8:30am and 5:00pm, Monday – Friday. We can arrange the National Relay Service or an interpreter, if required.

Tell us online – record your feedback

Email us
Bank: racqdisputeresolution@racq.com.au
Insurance: racqidisputeresolution@racq.com.au
Other: memberrelations@racq.com.au

Write to us
Member Advocate Office
P.O Box 3004
Logan City QLD 4114

Visit your nearest branch – find a branch

Accessibility services
National Relay Service
Translation Services